How does my pager work?
When someone calls your 10-digit pager number, that call is received by a paging terminal over the same telephone network that carries your voice calls. The paging terminal recognizes the dialed pager number and generates a signal containing the code of a single pager and sends it to paging transmitters located in the service area by either wire or radio signal. The transmitters then send this signal to the pager. The subscriber is alerted by tone or vibration that a message has been delivered.

What should I do if the pager is not working properly?
Initially, you can perform a few simple troubleshooting steps to test your pager.

1. Is your pager turned on?? Verify this by turning your pager off and then on. You should hear a beep or your alerting tone.
2. Test your pager by sending yourself a page.
3. Do you hear the standard greeting: "Please enter your area code plus telephone number followed by the pound (#) sign," "Please leave your voice or numeric message after the tone," or your custom greeting? (This helps determine the source of the problem.)
4. If you do not receive your test page, check your battery. Is it inserted correctly? Also, check the strength of your battery and replace the battery if it is weak.

Still having a problem?

• Are you in a location (basement, elevator, etc.) where your pager may not be able to receive the transmission? If you are surrounded by metal or in an area that is shielded by mountains or the ground, the transmission may not reach your pager.
• Have you ever had problems receiving pages where you are located? If so, you may be out of the coverage area of your pager.

If your pager does not respond to your test page and you are sure the unit is on and the battery is working properly, please contact one of our customer care specialist by dialing 1-800-525-1134.

Will I be able to get pages while I'm traveling away from home?
Yes, if you are traveling within the coverage area that you have purchased. And, if you find that you frequently travel away from home, your service can be upgraded to include a broader coverage area or you may or add an enhanced service, such as DataMail, that will help you to receive all your pages. Just ask a customer care specialist about Aquis' enhanced services.

What is my pager's coverage area?
This is the area in which your pager can receive a transmitted signal from the paging transmitters located in your coverage area. When your service began, you signed up for a specific coverage plan. You may change your coverage area at any time by calling our customer care department.

Will my pager work everywhere within my coverage area?
Aquis is committed to providing our customers with a very reliable network to ensure the highest level of service and support. However, you may be in an area where the transmitted signal cannot reach your pager, such as being underground, in a building basement/elevator, or in a location surrounded by mountains. Even some atmospheric conditions may also affect the signal transmissions and cannot be avoided.

How can I upgrade my service?
You may upgrade your service at any time by calling one of our customer care specialists at 1-800 525-1134.

What do I do if my pager is stolen or lost?
Please call Customer Care immediately. A replacement pager can be sent to you with the same number as the lost or stolen pager.

Additionally, you can receive loss protection (insurance) on a leased unit for a nominal fee. Call a customer care specialist at 1-800 525-1134 for more information.

Can someone page me via e-mail?
Yes, all of Aquis' alphanumeric and numeric devices have an e-mail address. The e-mail address for you is your 10-digit pager number followed by @aquispage.com. (i.e., 0123456789@aquispage.com).

Anyone can e-mail a message or phone number to you from their personal e-mail account or office e-mail system. If they do not have an e-mail account, but have access to the Internet, they can visit our home page http://www.aquiscommunications.com and select Send A Page to send an e-mail page to you.

Can I personalize my e-mail address?
Yes, a vanity name can be assigned as your e-mail address for an additional charge. Additionally, you can have that e-mail message or phone number also sent to your own e-mail account as a back up or for tracking purposes. Contact Customer Care at 1-800 525-1134 for more information or to request a vanity name.