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General Questions
Feature Questions
Billing Questions

FAQs  Feature Questions: Voice Mail / DataMail, etc.

How do I get to my voice mail?
How do I change my access code?
What are all the user feature commands available in voice mail?
What is Simple Message Forwarding and how do I use it?
What is Advanced Message Forwarding and how do I use it?
What is Custom Greeting and how do I record my greeting?
What is Absent Status and how do I activate it?
What is DataMail Retrieval? and how do I use it?
What is DataMail Retransmission and how do I use it?
What is Message Sequence Number and how do I use it?
What is Page Forwarding and how do I use it?
What is Repeat Page?
What is Page-Until-Pickup?
What is Cascade Page-Until-Pickup?
What is an Extended Group Master number?
What is Message Board Service?
What is Mailbox Only Service?

How do I get to my voice mail?
Dial your pager number.
During your greeting, press zero (0).
Enter your access code. The default access code is the last 4 digits of your pager number.

How do I change my access code?
Use these instructions to change your access code for any voice mail, data mail, or greeting/mailbox-only service.

Dial your pager number.
Press [1] + [7] while in message services.

What are all the user feature commands available in voice mail?
Press [1] + [0] while in message services.
Pressing [2] will delete the current message.
Pressing [3] will play messages from oldest to newest.
Pressing [4] will play messages from newest to oldest.
Pressing [5] will replay the current message.
Pressing [6] allows user to forward message.
Pressing [7] plays time and date message was left.
Pressing [8] will toggle absent status.
Pressing [9] will delete all messages.
Pressing [*] plays help message.
Pressing [#] disconnects the call.

What is Simple Message Forwarding and how do I use it?
This feature, available in all voice mail plans, allows you to forward a voice mailbox message to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.) To use this feature:

Press [1] + [0] while in message services.
Pressing [6] allows you to forward message.

What is Advanced Message Forwarding and how do I use it?
This feature, available in all voice mail plans, also forwards a voice mailbox message to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.) However, more options are available to you with Advanced Message Forwarding, such as prepending a message, recording a new message and appending a message. To use this feature:

Press [1] + [3] while in message services.
Pressing [2] restores original message.
Pressing [5] plays message.
Pressing [6] + 7 digits + [#] forwards message.
Pressing [7] allows user to prepend a message.
Pressing [8] allows user to record a new message.
Pressing [9] allows user to append a message.
Pressing [*] plays help message.
Pressing [#] disconnects the call.

What is Custom Greeting and how do I record my greeting?
This feature, available for all paging services, allows you to record a custom greeting that a caller will hear when dialing your pager number. To record your greeting:

Press [1] + [1] while in message services.
Pressing [3] + [0] starts recording.
Pressing [1] stops recording.
Pressing [4] + [0] plays back recording.

What is Absent Status and how do I activate it?
This feature, available in all Voice Mail and DataMail plans, allows you to temporarily disable your paging service. To activate/deactivate this feature:

Press [1] + [0] (VoiceMail Retrieval) or [1] + [4] (DataMail Retrieval) while in message services.
Pressing [8] will toggle Absent Status on/off.

What is DataMail Retrieval and how do I use it?
This feature is available with either Standard or Standard Plus Voice Mail Plans and all DataMail Plans. This feature reads numeric pages back to the numeric pager subscriber. For a subscriber with an alphanumeric unit, the feature notifies the subscriber of a received alphanumeric page. To access this feature:

Press [1] + [4] while in message services.
Pressing [2] will delete the current message.
Pressing [3] will play messages from oldest to newest.
Pressing [4] will play messages from newest to oldest.
Pressing [5] will replay the current message.
Pressing [6] allows user to retransmit current message (see DataMail Retransmission).
Pressing [7] plays time and date message was left.
Pressing [8] will toggle absent status (see Absent Status).
Pressing [9] will delete all messages.
Pressing [*] plays help message.
Pressing [#] disconnects the call.

What is DataMail Retransmission and how do I use it?
This feature is available with either the Standard or Standard Plus Voice Mail Plans or one of the current DataMail Plans. The DataMail Retransmission feature resends a DataMail message to the user. To use this feature:

Press [1] + [4] while in message services.
Pressing [6] allows user to retransmit current message.

What is Message Sequence Number and how do I use it?
This feature is available with the Standard Plus Voice Mail Plan or the DataMail Plus Plan. This feature prepends an incrementing number from 1 to 32 to each page sent to the subscriber. You know when you've missed a message by a jump in the number sequence! To use this feature:

Press [1] + [0] (VoiceMail Retrieval) or [1] + [4] (DataMail Retrieval) while in message services.

  • When forwarding a Voice Mail message, you can select the specific message you would like to forward by selecting the associated sequence number
  • When retransmitting a DataMail message, you can select the specific message you would like to retransmit by selecting the associated sequence number.
What is Page Forwarding and how do I use it?
Available with the Standard Plus Voice Mail Plan or the Data Mail Plus Plan, this feature allows all calls to be forwarded to another subscriber in the same paging terminal. (Note: To find out if the number you'd like to forward a message to is located in the same paging terminal, contact a customer care specialist at 1-800 525-1134.)

The subscriber receiving the forwarded call must have a Voice Mail Plan. Up to four forwarded messages will be accepted by the system after which the caller will be disconnected. To use this feature:

Press [1] + [6] while in message services.
Pressing [6] + 7-digit number + [#] will identify the number that will receive the forwarded calls.
(The system will prompt the user to re-enter the number for verification.)
Pressing [3] will cancel page forwarding.

What is Repeat Page?
This feature, available for all paging services, will repeat each page sent to the subscriber once.

What is Page-Until-Pickup?
This feature requires a Voice Mail Plan. Once a Voice Mail message is left for the subscriber, the system will page the subscriber every 15 minutes for 5 hours until the Voice Mail message is retrieved.

What is Cascade Page-Until-Pickup?
This feature requires a Voice Mail Plan, an Extended Group Master number and Group Members to be programmed. This feature allows an Extended Group Master number (not programmed to a particular pager) to page its Group Members, one at a time in succession, with a Voice Mail notification until one of the Group Members retrieves the message.

What is an Extended Group Master number?
This is a pager number that is associated with a group of pager numbers and is not programmed to any pager. It is used for the Cascade Page-Until-Pickup feature.

What is Message Board Service?
This feature allows a number to be programmed to simply play a greeting or announcement to a caller. The number is not programmed to a pager.

What is Mailbox Only Service?
This feature allows a number to be programmed to play a greeting and allows the caller to leave a Voice Mail message. The number is not programmed to a pager.

 



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