When is my payment due?
Your payment is due upon receipt of your invoice.

What types of billing options are available?
You may pay monthly, or you may pre-pay quarterly, semi-annually or annually.

How can I make a payment?
Aquis offers different payment options for your account:

Invoice - Upon receipt of your invoice, send a check, money order or fill out the credit card information on the remittance section of your invoice.

Automatic Credit Card - You may have your payments automatically charged to your credit card. Aquis accepts American Express, VISA and MasterCard.

Pay by Phone - You may call one of our customer care specialists at 1-800 525-1134 to make a payment either by credit card or by check.

Online - You may visit our web site at http://www.aquiscommunications.com to login and review your account as well as make a credit card payment. Aquis accepts American Express, VISA and MasterCard.

How long will it take to post a payment to my account?
The time it takes to post a payment to your account depends on the method of payment.

Invoice Method: If the invoice is sent to the requested remittance address, your payment should post to your account 3 - 5 business days from the mailed date.

Automatic Credit Card: Generally, your payment is posted the next business day.

Pay by Phone: Your payment is posted to your account 2 business days from date of payment.

Online Payments: Payments made before 7:00 AM Eastern time are posted the same business day. Payments made after 7:00 AM will post the next business day.

When will I see a credit on my account?
Most requests for credits go through an internal approval process. Please allow 1 to 2 billing cycles for any requested credits to appear on your invoice.

What is Loss Protection (insurance) and what does it cover?
Our Loss Protection Plan limits your liability for any single lost, stolen, or destroyed pager that you are currently leasing. Your account must be paid and current in all financial obligations to Aquis to qualify.

Loss protection does not apply in cases of carelessness, nor for multiple or recurring claims. Multiple or recurring claims may be deemed a bulk loss, for which Loss Protection is not applicable.

What is Maintenance and what does it cover?
For a nominal fee, maintenance service is provided by Aquis for those customers who own and maintain their pagers. This service covers labor and parts required to repair or replace, at Aquis' option, customer-owned pagers that have become defective through normal usage. This service does not include replacement of cosmetic parts, batteries, battery closures, or damage due to leaking or defective batteries. It also does not include repair or replacement of pagers that have become defective from such causes as accidents, physical abuse, carelessness, or water damage, as well as lost or theft.

Maintenance service is applicable only when the customer is paid and current in all financial obligations to Aquis.

What is a Prorate Charge?
A prorate charge may either be a charge or a credit for a partial month of service. If a customer is starting service between an invoice cycle, their initial invoice will reflect a prorate charge for the number of days for which they actually had service during that month and the normal charge for the upcoming full month of service.

Please explain the miscellaneous charges that appear on my invoice.
The below charges/fees are the most commonly listed on a customer's invoice.

Administrative Charge - An administrative charge is assessed only when a leased pager is not returned within the allotted return period after receiving a replacement unit, as outlined in our policy.

Reconnect Charge - This charge is assessed for reconnecting pagers due to service suspension and/or termination of service for nonpayment.

Repair/Damaged Pager Charges - Upon the return and inspection of leased pagers, charges may be assessed for damage to the pager that is deemed above and beyond normal wear and tear.

Set-up Charge - This charge is the normal charge assessed to activate a new pager and service.

Unreturned Pager (UNR) Charge - If a leased unit is not returned to Aquis, the customer will be invoiced for the current value of the unit.

Overcall Charge - Based on specified contractual amounts, charges are assessed for the number of calls above those amounts.

Universal Service Fund - This is the charge associated with the 1996 Telecommunications Act which expanded the traditional definition of universal service (rapid, efficient, nationwide … communications service with adequate facilities at reasonable charges) to include rural health care providers and eligible schools and libraries.