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General Questions
Feature Questions
Billing Questions

FAQs  

General Questions

How does my pager work?
What should I do if the pager is not working properly?
Still having a problem?
Will I be able to get pages while I'm traveling away from home?
What is my pager's coverage area?
Will my pager work everywhere within my coverage area?
How can I upgrade my service?
What do I do if my pager is stolen or lost?
Can someone page me via e-mail?
Can I personalize my e-mail address?


Feature Questions: Voice Mail / Data Mail etc.

How do I get to my voice mail?
How do I change my access code?
What are all the user feature commands available in voice mail?
What is Simple Message Forwarding and how do I use it?
What is Advanced Message Forwarding and how do I use it?
What is Custom Greeting and how do I record my greeting?
What is Absent Status and how do I activate it?
What is DataMail Retrieval? and how do I use it?
What is DataMail Retransmission and how do I use it?
What is Message Sequence Number and how do I use it?
What is Page Forwarding and how do I use it?
What is Repeat Page?
What is Page-Until-Pickup?
What is Cascade Page-Until-Pickup?
What is an Extended Group Master number?
What is Message Board Service?
What is Mailbox Only Service?

Billing Questions

When is my payment due?
What types of billing options are available?
How can I make a payment?
How long will it take to post a payment to my account?
When will I see a credit on my account?
What is Loss Protection (insurance) and what does it cover?
What is Maintenance and what does it cover?
What is a Prorate Charge?
Please explain the miscellaneous charges that appear on my invoice.

 



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